We are aware that there are many suppliers, fabricators and resellers who claim to provide Colson branded products when, in fact, they do not. They are misrepresenting our brand by substituting products from all over the world — in other words, defrauding our customers. While they may look like Colson products, they have critical quality differences with regard to testing, specifications and performance. In addition, these non-Colson products do not carry our warranty and technical support guarantees or our service and field representation. Some suppliers have placed a Colson wheel in a non-branded fork and hoped that their customers, and our customers, wouldn’t notice the difference.
We are here to tell you there is a difference.
As the old saying goes, “Imitation is the greatest form of flattery.” Well, in this instance, we are not flattered. It’s fraud. We believe if you order Colson, you should rest assured that you have received a Colson product and not a dangerous imitation of an inferior product that could lead to catastrophic failures.
By publishing this reference guide, we hope to eliminate the “bait and switch” and make it easy for you, our loyal customers and partners, to be assured that you have received the product you are expecting and upon which you rely.
As a user of casters, and one of our valued customers, we believe you deserve only the best – a true Colson product.